Your Merch FAQs: All Your Questions Answered
Do you have a burning question about snagging the latest artist gear? We’ve got you covered!
Orders & Payments
What payment methods do you accept?
We aim to make it super easy to score that awesome merch! We accept all major credit cards (Visa, Mastercard, American Express, Discover) and convenient options like PayPal, Stripe, etc.
Is my payment information secure?
Absolutely! We understand how crucial it is to keep your info safe. Our store is secured with top-notch encryption to protect your details every step of the way.
Can I edit or cancel my order after it’s placed?
We get it—sometimes you change your mind! Contact our customer support team ASAP if you need to adjust or cancel an order. We’ll do our best to catch your order before it ships. Remember, the sooner you reach out, the better the chances of making those changes!
How do I track my order?
The anticipation of new merch is real! Once your order ships, you’ll send a tracking number via email. It’s like your backstage pass to know exactly where your package comes from.
What are your return/exchange policies?
We want you to love our merchandise! If something’s not quite right, let us know. For information on making things right, check out our detailed return and exchange policy.
Shipping
Where do you ship to?
For now, we’re rocking out with shipping worldwide.
What are your shipping costs?
We offer various shipping options; you’ll see the choices and prices at checkout. Sometimes, if you spend a certain amount, we’ll throw in free shipping—score! Need your merch fast? Check out our super-speedy expedited shipping options.
How long does shipping take?
Standard shipping times vary by location. You’ll see an estimated delivery date when you place your order. If you’re eager to get your merch, our expedited shipping options might be just what you need!
Do you offer expedited shipping?
Absolutely! We understand that sometimes you can’t wait for that killer new tee. For an extra fee, we offer expedited shipping options. Choose your speed at checkout.
Products
What kind of merch do you offer?
We’re your backstage pass to awesome artist gear! Think super-soft tees, cozy hoodies, statement hats, and cool accessories featuring your favorite music icons.
How is the sizing? Do you have size charts?
We want your merch to fit like your favorite concert tee! Each product page includes a detailed size chart. Grab a measuring tape, compare it with the chart, and find your perfect size.
What is the quality of your printing?
We use top-notch printing methods to ensure the graphics on your merch stay bold and vibrant, even after rocking out at countless shows.
What is your process for designing new merch?
We’re music fans just like you! Our in-house design team stays on the pulse of the latest trends, album art, and iconic lyrics, so our merch feels fresh and on-point..
- Other
How can I contact customer support?
We’re here to help with anything merch-related! Email our friendly customer support team at [email protected]. We’re available from 09:00 to 18:00.
Do you offer discounts or promotions?
You bet we do! Check our website and social media channels for exclusive discounts and promotions. You might even get a sneak peek at the hottest new merchandise before anyone else!
Do you have a wholesale program?
Yes, we do! If you want our excellent merchandise in your store, contact [email protected] for more information.
Still Got a Question?
If we missed anything, don’t be shy! Contact our friendly customer support team, and we’ll get you the necessary answers.